Frequently Asked Questions

Are your rugs handmade?
Yes. Every rug is hand-knotted or hand-woven by artisans using traditional techniques.

Do rugs fade over time?
We use natural, plant-based dyes. They may soften and deepen with age and sunlight — part of the rug’s character.

How long does shipping take?
Free standard shipping in the US, typically 5-10 business days after processing.

What is your return policy?
30 days from delivery, rugs in original unused condition.

How do I care for my rug?
Vacuum on low setting. Blot spills immediately. Professional cleaning recommended for wool rugs.

How do I choose the right size?
For living rooms, start with 8’x10′. Email us for personalized sizing help.